You'd think an all-Fortinet shop would be plug-and-play. It's not. Third-party integrations, and playbooks that need vendor hand-holding. If it struggles with Fortinet tools, imagine your mixed stack.
"We need more integration that can help customers get their security tech-stack integrated with bi-direction communication and help with OOTB by developing new connectors."
"The initial setup is complicated. The APIs are not able to be used easily, they claim to have integration. When it comes up to the next firmware, there are some challenges."
"The ease of use of the product plus support creates the most powerful security orchestration and automation platform. The team built a product with support to make sure the product is not stagnant but actually providing outcomes which we did not get with Splunk, Palo Alto (Demisto) or Tines which we have owned or tried. Already paying for itself within a couple of months."
G2 Verified Review
/01
"The platform is straightforward to use. It was quite intuitive for my team to get started. The skill level required is much lower than we needed with our SOAR."
G2 Verified Review
/02
"What truly sets Blink Ops apart is their unparalleled speed with the fastest TTA (Time to Automation) in the market, surpassing competitors by as much as a hundred fold."
Tal Morgenstern, Partner at Lightspeed Venture Partners
/03
"Perfect 5-star rating in GigaOm's 2024 SOAR Radar Report for implementation of AI Security Automation. 400% year-over-year revenue growth."
G2 Verified Review
GigaOm Radar Report 2024
/04
The Fortinet Ecosystem Trap
FortiSOAR is optimized for the Fortinet Security Fabric. Anything outside that bubble becomes a problem. Here's what that looks like in practice.
VS
FortiSOAR
FortiGate
FortiSIEM
FortiEDR
FortiMail
CrowdStrike — painful
SentinelOne — limited
Okta — custom work
AWS Security — manual
Custom apps — good luck
BlinkOps
CrowdStrike
SentinelOne
Okta / Entra ID
AWS / Azure / GCP
Fortinet (yes, all of it)
Splunk / Sentinel / Chronicle
ServiceNow / Jira
Any API in minutes
30,000+ integrations
The Real Problems with FortiSOAR
From actual FortiSOAR users on PeerSpot, TrustRadius, and SoftwareReviews.
Fortinet Ecosystem Lock-In
Works beautifully with FortiGate, FortiSIEM, FortiEDR. Struggles with everything else. If you're multi-vendor (and you are), that's a problem.
"Limited third-party integration is the biggest challenge."
Custom Connectors Are Painful
If a connector doesn't exist, building one is a project. Not a task. A project. With FortiSOAR's connector framework, expect days not hours.
"If product doesn't have connector built in, you need to create one and it isn't easy."
Complex Initial Setup
Getting FortiSOAR operational takes significant effort. And the learning curve is steep, even with the no-code designer.
"Complex initial setup. Resource demands are high in large-scale deployments."
No AI Agent Capabilities
FortiSOAR is playbook-first. No agent builder, no reasoning, no agentic workflows. In 2025, that's a generation behind.
Dashboard Limitations
Dashboards and reporting need work. Multiple users flag this as a gap, especially for executive reporting and operational metrics.
"Areas of improvement particularly when it comes to Dashboard features."
FortiSOAR vs. BlinkOps
One only works inside the Fortinet bubble. The other works with your actual stack.
Capability
BlinkOps
FortiSOAR
AI Agent Builder
No-code agent builder. Define role, responsibilities, abilities, constraints. Deploy custom AI agents for triage, enrichment, response.
No agent builder. No agent capabilities. Playbook-only architecture with no reasoning layer.
AI Workflow Builder
Builder Copilot. Plain English prompt generates full multi-step workflows in seconds.
No-code visual designer, but no AI generation. Every step dragged, dropped, and configured manually.
AI Workflow Modifier
Modify workflows with natural language. AI transforms outputs, generates JQ from plain English.
Manual edits only. Update playbooks step by step.
Analyst Copilot
AI copilot inside case management. Full incident context, enrichment, and actions via chat interface.
Advisor feature provides recommendations, but no interactive AI copilot with chat-based investigation.
Agentic Workflows
Hybrid: deterministic + micro-agent reasoning in the same workflow. Agent handles ambiguity, automation handles speed.
Playbook-only. All paths pre-defined. No reasoning
Dynamic Workflow Creation
Agents select and execute workflows based on real-time context. No hardcoded decision trees.
Static playbook execution. Conditional paths must be manually configured.
Integrations
30,000+ built-in. Stack-agnostic. Custom integrations in minutes from any API doc.
~350 connectors, 3,000+ actions. Strong within Fortinet. Weak outside it. Custom connectors are a project.
